Benefits of taking this course
What you will learn
In this course, you’ll be immersed within the overall concepts, processes, policies, and methods related to the Continual Service Improvement (CSI) phase of the service lifecycle. You’ll learn more about managing and controlling the activities and techniques within the CSI stage, not the small print of every of the supporting processes. This course includes lectures, exercises, and scenario-based exam inquiries to increase your understanding of the core disciplines of ITIL best practices and positions you to successfully complete the associated exam.
Who should join ITIL Intermediate CSI certification course
- Introductory Lessons
- Introduction to Continual Service Improvement
- CSI Principles
- CSI Processes
- Organizing for CSI
- Technology Consideration
- Implement CSI
- Challenges Critical Success Factors and Risks
- Case Study and Exam Preparation
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.
ITIL 4 is that the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to assist IT-powered organizations design, develop, and continually improve their IT services.
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
Online classroom training for courses is conducted via live streaming by a certified trainer with over 15 years of work experience. The class is attended by a global audience to enrich your learning experience.
Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
All of our highly qualified trainers are TOGAF 9 certified with more than 14 years of experience in implementing TOGAF framework.
All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain. Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating continue to train for us.
Yes, the course fee is inclusive of the examination fee.
Exam prices are governed by the certification body and can change. Price changes are typically announced at the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to Edywood.
The tools you’ll need to attend training are:
- Windows: Windows XP SP3 or higher
- Mac: OSX 10.6 or higher
- Internet speed: Preferably 512 Kbps or higher
- Headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.
We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.
- Attend one complete batch.
- Complete one simulation test with a minimum score of 60%.
Online Self learning:
- Complete 85% of the course.
- Complete one simulation test with a minimum score of 60%.
For assistance in scheduling your exam, reach us through our email or contact sales consultant via call. Our EdyWood team will help you
Your exam voucher fee is included in the price of this course. However, you must procure the exam voucher within six months from the date of course purchase. In the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to EdyWood.
Exam vouchers are valid for 1 year from the date of issuance. If you do not book the exam within 1 year from purchase of voucher, you will need to buy the voucher again per the actual price.
No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. EdyWood does not own the voucher policies and cost.
After successful completion of the training, you will be awarded the course completion certificate. Once you clear the exam you will then receive the certification from The Open Group.
Contact us using the form on the right of any page on the EdyWood website, or Call us. Our customer service representatives can provide you with more details.