Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it may be instructor-led or self paced training.
Our refund policy is as follows:
- Cancellation & Refunds: Online Training
- For Self Placed Learning:
- Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 50% content or downloaded the E-Book.
For Instructor Led Training:
Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 50% content of an e-learning course or has attended Online Classrooms for more than 1 day. Also, In case user downloads the recording or E-Book for the course the money back guarantee will be void.
Cancellation & Refunds: Classroom Training
Edywood Procademy LLP, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
- In case Edywood Procademy LLP cancels an event, 100% refund will be paid to the delegate.
- If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
- If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
Refund request can be initiated in two ways
- In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.
- To raise a refund request you can drop an e-mail to email@example.com (our Help and Support Department) or you can call at our office number: +65-31591784
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 to 10 working days post intimation by the customer. Note: All refunds will be processed within 7-10 working days after the refund request is approved by Edywood Procademy LLP.